Refund Policy

Our Commitment to Quality

At Crow Dan & Amerida, we are committed to providing exceptional furniture restoration services. Our refund policy is designed to ensure customer satisfaction while protecting the integrity of our craftsmanship and business operations.

Deposit and Payment Structure

Our standard payment structure is:

• 50% deposit required to begin work
• Remaining 50% due upon project completion
• All estimates are valid for 30 days
• Payment accepted by cash, check, or major credit cards

Refund Eligibility

Refunds may be considered under the following circumstances:

Non-Refundable Situations

Refunds will not be provided in the following situations:

• Change of mind after work has begun
• Dissatisfaction with approved color or finish choices
• Discovery of pre-existing damage not disclosed during initial assessment
• Delays caused by client unavailability or changes in project scope
• Normal wear and tear after project completion
• Damage caused by improper care or handling after delivery

Partial Work Completion

If a project is cancelled after work has begun, the following applies:

• Client is responsible for payment of all completed work
• Material costs already incurred will be charged
• Any remaining deposit will be refunded after deducting completed work and materials
• Client is responsible for pickup of furniture regardless of completion status

Refund Process

To request a refund:

1. Contact us in writing (email or letter) within 30 days of project completion
2. Provide detailed explanation of the issue or concern
3. Allow us opportunity to inspect the work and attempt resolution
4. If resolution cannot be reached, we will review the refund request
5. Approved refunds will be processed within 14 business days

Quality Assurance

Before considering refunds, we will always attempt to resolve issues through:

• Corrective work at no additional charge
• Touch-ups or adjustments to meet agreed specifications
• Additional consultation to address concerns
• Alternative solutions that meet client needs

Dispute Resolution

If a refund dispute cannot be resolved directly, we encourage mediation through local business organizations or consumer protection agencies before pursuing legal action. We are committed to fair and reasonable resolution of all customer concerns.

Refund Method

Approved refunds will be processed using the same payment method as the original transaction:

• Credit card refunds: 3-5 business days
• Check refunds: 7-10 business days
• Cash refunds: Available immediately upon approval

Policy Updates

This refund policy may be updated from time to time. Changes will be effective immediately upon posting to our website. Clients will be notified of any significant changes that may affect ongoing projects.

Contact Information

For refund requests or questions about this policy, please contact us: